Senior Account Manager
About The Position
The Sr. Account Manager for our QRP platform is responsible for owning and growing key client relationships, driving performance, and ensuring long-term success across the program. This role serves as the primary point of contact for clients, balancing day-to-day execution with strategic guidance to optimize results, improve performance, and identify growth opportunities. This position works cross-functionally with Sales, Account Management, Business Development, Media, Product, Project Management, and Onboarding to deliver a seamless client experience from onboarding through ongoing optimization and expansion.
Requirements
- 5+ years of experience in Account Management, Client Success, or Sales (preferably in a tech-enabled or performance-driven environment)
- Experience working with APIs, integrations, or technical products (preferred)
- Strong understanding of performance metrics, revenue models, and optimization strategies
- Proven ability to manage multiple clients and priorities in a fast-paced environment
- Experience working cross-functionally with Sales, Product, and Operations teams
- Excellent communication and presentation skills (client-facing and executive-level)
- Strong problem-solving and strategic thinking skills with the ability to execute
- Comfortable navigating ambiguity and building processes from scratch
Responsibilities
- Serve as the primary point of contact for assigned clients, managing relationships and communication
- Monitor and analyze performance metrics (volume, conversion, revenue) and provide actionable recommendations
- Lead client calls, QBRs, and strategy sessions
- Troubleshoot and resolve client issues, escalations, and integration challenges
- Partner cross-functionally with Media, Product, Sales, Biz Dev, Project Management, and Onboarding teams
- Identify and drive growth opportunities, including upsell and expansion
- Coordinate new launches, enhancements, and timelines
- Align internal teams on prioritization and execution of client needs
- Track and communicate revenue, forecasting, and performance trends
- Drive client success, retention, and long-term growth
Benefits
- This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
