Senior Account Manager

C Squared Social • Carlsbad, CA

8d • Hybrid

About The Position

A Senior Account Manager is responsible for developing relationships with our most valuable clients while also becoming a valued coach to Account Managers. Sr. Account Managers also must continuously learn and stay current with digital marketing trends and technology updates to help the team be successful.

Requirements

• Minimum 3 years of previous account management experience
• Minimum 5 years of experience in marketing, advertising, consulting, or agency experience
• Understand common marketing objectives and what makes marketing successful
• Confident communicator: able to effectively present using email, phone, and video conferencing
• Emotional intelligence, enthusiasm, high energy, attention to detail, strong follow-through, and a passion for contributing to growth
• Self-motivation and a competitive “fire”
• Effective time management with the ability to multi-task, organize, and prioritize a large portfolio of clients
• Strong computer skills and confidence in learning new apps and platforms
• Excellent verbal and written communication skills: a listener, and presenter and "people person"
• Ability/willingness to travel occasionally
• A positive, solution-oriented, problem-solving, customer-centric attitude

Responsibilities

• Work with the Director of Client Success to help develop strategies for client retention.
• Lead the digital marketing strategy for your client portfolio
• Build strong client report through timely communication
• Educate your client base on social media marketing, industry reports, and best practices
• Identify opportunities for additional products/services, articulate their value, and expand existing relationships with clients
• Collaborate cross-functionally across internal teams, developers, agency partners, and creative designers to achieve client business goals
• Plan and present reports on account progress, goals, and quarterly initiatives to share with clients, team members and stakeholders
• Synthesize data to understand campaign results
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, Ancillary Insurances
• 401(k)
• Three (3) weeks of vacation
• Flexible 8 hour work day (7:00a-7:00p)
• Hybrid – 4 days in/1 day work-from-home
• Snack and coffee bar

What This Job Offers

• Job Type: Full-time
• Career Level: Senior