Senior Account Manager | Retirement Plan Administrator

CBIZ • Cleveland, OH

6d • Hybrid

About The Position

This role serves as the primary contact for a specified block of business, responsible for overall client satisfaction. The Senior Account Manager will perform essential compliance testing, reconcile assets, prepare Form 5500 and related schedules, and handle employer contribution allocations and calculations such as required minimum distributions and Qualified Domestic Relations Orders. The position requires responding to plan sponsors professionally and timely, promoting client retention, identifying opportunities to build existing relationships through quality service, and resolving complex situations or requests to achieve departmental service goals. Additional responsibilities may be assigned.

Requirements

• High School Diploma or GED
• At least five years of professional, retirement plan administration, and compliance experience
• Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
• Possesses expert knowledge of pertinent laws, regulations, and professional standards
• Expert use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
• Experience performing work that requires initiative and leadership skills
• Experience in coaching and teaching others
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
• Ability to travel as necessary

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 5+ years of retirement plan administration or compliance experience
• Strong background in compliance testing, Form 5500 preparation, allocations, and asset reconciliation
• Working knowledge of ERISA and IRS/DOL regulations related to retirement plan administration
• Experience reviewing or auditing the work of others for accuracy and compliance
• Familiarity with FT William software used for 5500 and compliance
• Proficiency with retirement plan administration systems and Microsoft Excel
• QKA, QPA ASPPA credentials, or progress toward certification
• Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA)

Responsibilities

• Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business
• Perform all required Compliance Testing and related items
• Reconciles assets, prepare Form 5500 and all schedules
• Preparation of necessary allocations for Employer contributions and calculations such as required minimum distributions and Qualified Domestic Relations Orders
• Respond to Plan sponsors in a professional and timely manner concerning issues or questions
• Promote client retention and identify opportunities to build existing relationships through timely service quality
• Resolve complex situations or requests
• Achieve service goals established by department
• Additional responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED