Senior Account Manager

The Zebra•Austin, TX

7d•Remote

About The Position

The Senior Account Manager will serve as the primary point of contact and trusted advisor for carrier partners, representing The Zebra with expertise and strategic insight. This role involves owning and managing each relationship from the start, ensuring a seamless experience, aligning expectations, strengthening carrier partnerships, and driving account growth. The position requires a proactive, solution-oriented mindset, adaptability in fast-paced environments, and the ability to craft strategic solutions tailored to each carrier partner’s needs. The Senior Account Manager will report to the Senior Manager of Account Management and collaborate closely with sales agency, integrations, marketing, and data analytics teams to maximize carrier partner success and optimize business impact.

Requirements

3+ years of account management, business development, or partner management experience, preferably in the insurance or insurtech industry.
Digital marketing, including familiarity with performance marketing strategies, audience targeting, and analytics.
Strong understanding of insurance carriers, products, and distribution models.
Proven ability to manage complex relationships and drive strategic initiatives with external partners.
Excellent communication, negotiation, and analytical skills.
Experience working cross-functionally with internal stakeholders to align on goals and execute projects.
Ability to thrive in a fast-paced environment, balancing multiple priorities effectively.

Nice To Haves

Well-versed with data visualization tools (i.e. Looker or Tableau).
Digital marketing experience within the insurance or financial sectors.
Experience in putting together regular account reviews and business proposals

Responsibilities

Develop and maintain strong, long-term relationships with enterprise partners across our platform’s product offerings.
Present growth opportunities and cross-sell additional products to enhance partner portfolios.
Set clear expectations with internal and external stakeholders around performance, budget, and growth while ensuring the successful delivery of solutions.
Identify and pursue opportunities to expand business lines, aligning with company monetization goals.
Track and analyze key account metrics in collaboration with the analytics team.
Utilize data tools like Excel and Looker to identify performance gaps and drive improvements.
Work cross-functionally with product, marketing, and engineering to address partner needs and optimize engagement.
Respond promptly to urgent internal and external stakeholder issues, ensuring seamless communication.
Provide regular updates on client portfolio performance to the executive team.
Mentor fellow account managers, sharing best practices, and provide guidance on complex challenges.