Senior Account Manager

BlueTuskr • Charlotte, NC

35d • $90,000 - $105,000 • Remote

About The Position

BlueTuskr is a full-service e-commerce growth agency focused on helping e-commerce brands scale profitably through a combination of paid media, owned media, creative, and analytics. The agency values specialists who are deeply invested in their craft and the success of the brands they serve. This role is for a Senior Account Manager to lead client relationships for a portfolio of e-commerce brands and oversee a team of Account Strategists. The position is relationship-focused, ensuring clients feel informed, confident, and heard, rather than concentrating on the technical execution of media or creative.

The Senior Account Manager will manage approximately 6-8 clients, collaborating with performance and project management teams to align strategy, execution, and communication. They will also lead and coach a team of Account Strategists, fostering client trust, early risk detection, and proactive idea generation. This role involves partnering with leadership to define department KPIs and shape the future of the Account Management team. It is ideal for individuals with agency experience who understand excellent client experience and wish to develop systems for its consistent delivery.

Requirements

• 5+ years of agency experience, including direct client management
• Experience directly managing client relationships, including proactive communication and escalation handling
• Experience overseeing or mentoring other Account Managers/Strategists — people leadership, not just account ownership
• Familiarity with paid media, organic media, or creative concepts — enough to translate specialist work into client-friendly language, without needing to execute it
• Comfort managing a portfolio of multiple clients simultaneously
• E-commerce or D2C client experience
• Strong verbal and written communication skills; comfortable delivering both good and bad news
• You’re a relationship-builder first. You know how to make a client feel taken care of, even when the news isn’t great.
• You’re proactive, not reactive. You bring ideas to clients before they ask, and you spot problems before they escalate.
• You lead people well. You can coach and support Account Strategists — not just manage their task lists.
• You think in systems. You notice when a process is missing, or a workaround has become the norm, and you fix it.
• You’re direct. You tell it like it is, to clients and to your own team, without over-promising or dodging hard news.
• You’ve worked in agency life. You understand its pace and what it takes to run a client relationship well within it.

Nice To Haves

• Experience partnering cross-functionally with performance media, project management, or creative teams
• Track record of building or improving account management processes, templates, or playbooks
• Experience conducting in-person client visits or QBRs
• Experience setting or reporting on department-level KPIs to leadership

Responsibilities

• Serve as the primary point of contact for a portfolio of roughly 6–8 e-commerce clients, owning the relationship end-to-end, including strategy direction and performance
• Proactively reach out with ideas, recommendations, and updates, rather than waiting for clients to ask
• Serve as the escalation point for all client sentiment, monitoring risks, relationships, and acting as the driver to reduce client churn
• Build out and structure the client experience, including client visits and check-ins, gifting, and “make goods” where appropriate
• Monitor account performance and client sentiment, flagging risk early and escalating internally when needed
• Translate updates from the Performance and Project Management teams into clear, confidence-building communication for clients
• Oversee a team of Account Strategists, including one Account Admin who reports up through one of those Strategists
• Coach and mentor Strategists on client communication, ownership, and proactive account management
• Balance workload and client assignments across the team
• Support Strategists through escalations and difficult client conversations
• Build and drive meaningful change and structure in the Accounts Department
• Partner closely with the Performance and Project Management teams to ensure clients get a cohesive, aligned experience across paid media, owned media, creative, and project delivery
• Act as the connective tissue between client-facing communication and the specialists doing the work
• Loop in the right internal stakeholders before issues become client-facing problems
• Work directly with agency leadership on department goals, resourcing, and growth strategy
• Identify and drive improvements to Account Management processes, templates, and standards (QBR structure, check-in cadence, reporting, escalation paths)
• Build playbooks and best practices that make the client experience consistent and repeatable as the team grows
• Contribute to onboarding and training materials for future Account Strategists
• Set department-level KPIs in partnership with agency leadership, and own reporting on progress against them
• Monitor account health for your own portfolio and maintain visibility into your team’s accounts
• Track client-facing KPIs — retention, satisfaction, scope/spend growth — and flag departmental trends
• Use performance data, your own and from the Performance team, to inform client conversations rather than simply relay it

Benefits

• Base salary: $90,000
• On-Target Earnings (OTE): $100,000–$105,000 total, including commission based on the performance of the client accounts you manage
• Additional performance-based bonuses may be available at the company's discretion
• Fully remote
• Unlimited PTO
• Flexible hours
• Internet, mobile phone, and gym reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed