Senior Account Manager

dentsu•USA - Remote - Maryland, MD

1d•$82,000 - $100,000•Hybrid

About The Position

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. We are seeking a dynamic and high-performing Sr. Account Manager to drive client success through exceptional account leadership, operational excellence, and strategic partnership. In this role, you will serve as a key liaison between clients, account teams, and internal stakeholders, ensuring seamless execution, strong client relationships, and achievement of business objectives. Reporting to the Account Director, you will partner with cross-functional teams to deliver value-driven solutions and support client growth. This is a hybrid opportunity. The ideal candidate is highly organized, adaptable, and detail-oriented, with strong project management and client services experience. They understand account operations, communicate effectively across teams, and proactively identify opportunities to improve client outcomes while driving operational excellence.

Requirements

Bachelor's degree required.
5-7+ years of experience in client services, account management, or a combination of agency and relevant client-side experience.
5+ years of experience collaborating with remote and distributed teams.
3+ years of project management experience.
Proven ability to manage client relationships, navigate complex situations, and develop effective solutions.
Experience with financial forecasting, revenue management, and account operations.
Experience working in a fast-paced, client-focused environment.
Strong communication, presentation, storytelling, and insight delivery skills.
Exceptional organization, collaboration, and time management abilities.
Self-motivated, solution-oriented, and highly ethical approach to work.
Strong relationship-building and stakeholder management skills.
Analytical mindset with the ability to identify trends, risks, and opportunities.
Adaptability and comfort working in a dynamic, evolving environment.
Growth mindset with a commitment to continuous learning and professional development.

Responsibilities

Manage a portfolio of clients with varying levels of complexity, scope, and allocation while balancing competing priorities and delivering exceptional client service.
Serve as a primary client contact, leading meetings, managing stakeholder relationships, and ensuring alignment across internal and client teams.
Demonstrate expertise in operational processes, ensuring seamless execution and serving as a trusted advisor to account teams.
Own revenue forecasting and opportunity management, ensuring forecast accuracy and proactively communicating risks and opportunities.
Anticipate client needs, identify risks and growth opportunities, and support the development of strategies that drive long-term client success.
Lead client business reviews and translate performance insights into actionable recommendations.
Partner with cross-functional teams to deliver high-quality client solutions, oversee deliverables, and manage change requests and proposals.
Drive account planning activities, including account reviews, stakeholder mapping, and account health assessments.
Foster strong client relationships that support customer satisfaction, retention, and revenue growth.
Provide proactive communication that drives alignment, manages expectations, and mitigates risk.
Build and maintain strong relationships with client stakeholders and internal teams to foster collaboration and successful account outcomes.
Engage clients through regular updates, performance discussions, and strategic recommendations.
Lead and motivate cross-functional teams to deliver best-in-class work in a productive and collaborative environment.
Support team members and contribute positively to team culture and morale.
Build trust and credibility through operational excellence and accountability.
Continuously strengthen business acumen and technical expertise through training, coaching, and professional development.
Identify client needs, business challenges, and growth opportunities, escalating potential expansion opportunities to leadership when appropriate.
Lead Statements of Work (SOW) renewals, change orders, and related contractual processes in partnership with clients and internal teams.
Support account growth through market research, strategic analysis, and business development activities.
Manage account financials, including forecasting, revenue recognition, invoicing, collections, and overall account health.
Leverage Power BI and financial reporting tools to analyze trends, communicate performance insights, and support business decisions.
Monitor deal economics and proactively identify risks, variances, and optimization opportunities to improve account performance.