Senior Account Manager

Inriver•Chicago, IL

18d•$140,000 - $160,000•Remote

About The Position

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for a Senior Account Manager to join our team in the United States. Inriver is expanding its sales team to support our continued growth. As a Senior Account Manager, you will be responsible for the retention and growth of a portfolio of inriver’s customers. This position will build and maintain relationships with the accounts to ensure the continuation and expansion of business and customer satisfaction. This role requires up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings.

Requirements

5-10 years of experience in enterprise account management or business development in a SaaS company.
Experience with strategic account planning techniques
Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
Experience in the utilization of a CRM to support account planning
Business English is a requirement
University / College or equivalent degree required
Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
Excellent Presentation Skills – The ability to present dynamically through story telling
Ability to drive and increase knowledge sharing and collaborative behaviours
Experienced in writing, executing, and reporting on business plans.

Responsibilities

Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
Responsible for growing the committed ARR from existing customer base.
Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of inriver’s solutions.
Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objections
Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting