Senior Account Manager - Commercial Lines

Relation Insurance • San Antonio, TX

8d

About The Position

The Senior Account Manager serves as the primary business contact and client advocate for assigned large commercial lines accounts. The role manages client relationships and expectations, coordinates account teams, and guides the execution of client-specific business plans, initiatives, and service timelines. The position develops insurance programs that support clients’ portfolios, provides advice on complex insurance needs, and seeks to build relationships that encourage new and repeat business.

The role designs insurance plans, acts as a field underwriter, and binds coverage as needed. It supports renewals and retention through strategic remarketing, policy reviews, audit follow-up, and responses to cancellation requests. The Senior Account Manager prepares proposals, loss evaluations, and risk analyses; produces and checks insurance documents; and facilitates claims reporting and settlement. The position also keeps current on insurance industry developments and technology, identifies service improvements, resolves complex client issues, and may manage and direct the work of others. It includes adopting proprietary AI solutions and other innovative technology in the service process.

Requirements

• Property and Casualty License from the state of domicile; must be maintained.
• At least 7 years of account management experience in the insurance industry, focused on commercial lines coverage.
• High school diploma or equivalent.
• Strong analytical and mathematical skills.
• Excellent PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
• In-depth understanding of commercial lines coverage and ability to advise clients on complex insurance needs.
• Excellent written and verbal communication skills for effective relationships with clients, coworkers, carriers, vendors, and others.
• Advanced Microsoft Office skills, primarily Excel, PowerPoint, and Word.
• Computer literacy and ability to learn new software applications.
• Advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and reliable transportation.
• Self-managed, with project and time management responsibility.
• Willingness to adhere to confidentiality principles.
• Ability to work independently and as part of a team.

Nice To Haves

• CPCU and/or Certified Insurance Counselor (CIC) designation.
• Four-year degree.

Responsibilities

• Serve as client advocate and primary point of contact for assigned large accounts, answering questions, guiding coverage changes, and explaining exclusions and exposures.
• Build professional relationships with clients and develop an understanding of their core businesses.
• Manage client expectations, anticipate client needs, and ensure service commitments are met.
• Design insurance plans and act as field underwriter, binding coverage as needed.
• Strategically remarket renewals to support high account retention.
• Identify coverage deficiencies and consult with clients to limit exposures.
• Prepare proposals, loss evaluations, and risk analyses, ensuring quotations and policies are accurate.
• Produce accurate binders, certificates, policies, and endorsements.
• Ensure policy renewals are timely and accurate.
• Facilitate claims reporting and settlement processes.
• Review policies during renewals and audits, verify accuracy, and ensure necessary corrections are made.
• Communicate significant audit discrepancies to clients and determine appropriate next steps.
• Review cancellation requests, determine the reasons, and attempt to retain accounts while maintaining the company’s financial integrity.
• Stay informed about industry developments, products, legislation, coverage options, and technology.
• Recommend process improvements and resolve complex client service issues.
• Adopt innovative technology, including proprietary AI solutions, in the service process.
• May manage and direct the work of others.
• Perform other assigned projects, duties, and tasks.

Benefits

• Family health and wellness programs
• 401(k)
• Employee assistance programs
• Paid time off
• Paid holidays
• Career advancement and development opportunities
• Competitive pay
• Discretionary annual incentive program may be available, subject to program rules and applicable factors

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED