Senior Account Manager

Aurora Solar

32d • Remote

About The Position

We're looking for a strategic, customer-focused Senior Account Manager to own and grow a portfolio of existing Aurora customers. You'll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and connecting Aurora's solutions to their business goals.
As a trusted advisor, you'll proactively identify opportunities to deepen product usage, introduce new solutions, and make sure customers are seeing real returns on their investment in Aurora. You'll partner closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless experience and support long-term growth.
This role calls for a balance of strategic account planning, commercial ownership, and operational discipline. You'll be comfortable navigating complex customer environments, managing renewals and negotiations, and using data to drive decisions.

Requirements

• 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
• A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
• Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
• The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
• Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
• Excellent communication and collaboration skills; you work well across teams and make things happen
• Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce

Nice To Haves

• Experience in solar, clean energy, or climate tech
• Familiarity with solar design platforms or project development workflows
• Experience managing consumption-based SaaS models
• Background in high-growth or remote-first technology companies

Responsibilities

• Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope
• Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
• Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
• Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
• Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
• Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
• Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

Benefits

• 🏖️Flexible PTO - Take the time when you need it
• 🍼Parental Leave - 16 weeks with 100% base salary + gradual return to work
• 💰WFH Stipend - An initial $500 (Non-engineers) or $750 (Engineering roles)
• 🏢 Coworking Stipend - $300 / month if you prefer to be at a coworking facility near you
• ☀️Energize Fridays - Company-wide days to log off and recharge
• 📶Connectivity Stipend - Up to $100 / month towards internet or phone
• Learning & Development - $720 / annually to use towards professional development (You have to complete 90 days of employment to receive this stipend)
• 🩺Medical, Dental, and Vision - Premiums are 100% covered for Aurorans and 90% for dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees