Senior Account Manager

Health Plans Inc• US,

16d•$100,000 - $120,000•Onsite

About The Position

HPI is a respected industry leader with over 40 years of experience, known for innovation and growth. As a third-party administrator, HPI offers a suite of health and benefit solutions to employers. Joining HPI means contributing to ideas that make a real difference for employers and employees nationwide. The company fosters a supportive and inclusive work environment where innovation thrives, investing in the team's growth and well-being to ensure exceptional service.

Requirements

Bachelor’s Degree or equivalent work experience
Five or more years’ experience in client services in the healthcare industry
Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
Ability to coordinate with management as effectively as with subordinates
Ability to prioritize and multi task effectively
Communicates effectively, both verbally and in writing
Ability to work both independently and as a member of the team
Ability to anticipate and understand systems interactions
Must be detailed, analytical and accurate
Must have mentorship ability
Recognize the need for follow-thru and follow-up
Ability to work within specified timeframe and meet deadlines
Recognize and maintain confidentiality of work materials as appropriate

Responsibilities

Coordinating and managing the plan implementation for new clients.
Handling the overall servicing of account issues for existing clients.
Coordinating plan implementation for new clients by producing educational materials, conducting benefit meetings, and designing and communicating plan design.
Acting as the primary contact for group representatives and brokers.
Working closely with internal staff to communicate service issues, coordinate plan building design, resolve claim payment issues, provide general account service, and support the Sales Manager/Director.
Conducting service meetings with each client, requiring significant travel.
Coordinating the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conducting benefit meetings, producing educational materials, and resolving claims/service issues.
Taking a lead mentor role in the training of new team members.
Managing accounts with >150 employee lives.
Communicating with internal staff on plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Developing all employee/employer materials.
Preparing reports requested by employers/brokers.
Assisting clients/brokers with analysis on reports.
Notifying and assisting clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.