Senior Account Manager

IFF•New York, NY

7d•$142,548 - $203,640•Hybrid

About The Position

Are you ready to lead strategic customer partnerships, drive fragrance innovation, and accelerate growth with one of the industry's most important global accounts? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design. The role is based in New York, (NY (Hybrid). Be part of a collaborative, innovative, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

Bachelor's degree in Business, Marketing, Chemistry, Biology, Arts & Fashion, or a related discipline.
Approximately 5+ years of experience in sales, marketing, product development, or customer-facing commercial roles within fragrance, cosmetics, FMCG, flavors, chemicals, or ingredient industries.
Proven success managing strategic B2B customer relationships and delivering commercial growth.
Strong financial acumen with experience in pricing, profitability management, forecasting, and business planning.
Knowledge of fragrance applications with a particular interest in body care and hair care categories.
Excellent communication, presentation, negotiation, storytelling, and stakeholder management skills.
Strong project management capabilities with a demonstrated ability to lead cross-functional teams and influence outcomes.
Analytical mindset with the ability to leverage market intelligence, consumer insights, and business data.
Fluent business English with a global mindset and the ability to work effectively across cultures and regions.

Nice To Haves

Advanced fragrance industry experience supporting global or multinational accounts.
Master's degree in Business, Marketing, or a related field.
Strong understanding of digital marketing, ecommerce trends, and their impact on consumer fragrance categories.

Responsibilities

Develop and execute strategic account plans that drive sustainable sales growth, profitability, and market share expansion.
Build strong multi-level relationships with key customer stakeholders, influencers, and decision-makers across regional and global teams.
Serve as the primary customer contact, coordinating commercial activities and ensuring exceptional customer satisfaction.
Partner with Creative, Marketing, Consumer Insights, Perfumery, and Innovation teams to deliver winning fragrance solutions.
Lead customer projects from brief development through commercialization, ensuring clear objectives, timelines, and successful outcomes.
Drive commercial negotiations, pricing strategies, and value-creating initiatives that strengthen both customer partnerships and business performance.
Monitor market trends, competitor activities, and consumer insights to identify growth opportunities and support strategic decision-making.
Collaborate with Operations and Supply Chain teams to ensure service excellence, quality performance, and supply continuity.
Provide accurate forecasting, performance reporting, and project reviews to support business planning and continuous improvement.