SENIOR ACCOUNT MANAGER - GARDEN CITY PARK, NY

Compass Group•Town of North Hempstead, NY

9d•Hybrid

About The Position

The Senior Account Manager is responsible for maintaining and expanding a portfolio of key Coffee Distributing Company accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset.

Requirements

4+ years of experience in account management and/or customer service
Demonstrated ability to prepare, analyze, and present business reviews
Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
Proven success in business growth and retention
Adept at resolving high-level client issues
Ability to prioritize, multitask, and adapt in an agile environment
Adapt easily to new and proprietary technologies
Willingness to travel locally (~30%-40%)

Nice To Haves

Bachelor’s degree or equivalent experience

Responsibilities

Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews and timely resolution of client concerns
Develop and maintain strategic account plans tailored to meet client objectives
Build and sustain trusted advisor relationships with key stakeholders
Identify and pursue opportunities to upsell products or services that add value for the client and grow overall account revenue
Act as the primary liaison between the client team and the CDC internal teams to ensure client needs are addressed efficiently and effectively
Lead contract renewals and negotiations, prioritizing a balance between client satisfaction and CDC goals