Senior Account Manager

Delta Dental•Highland Village, TX

About The Position

This job works with independent discretion and is responsible for long- and short-term strategies to deliver the most value from assigned accounts. Ensures revenue goals are achieved. In a forward-thinking and consultative manner, assumes overall responsibility for managing accounts that are high-profile and high value to the organization. Strategically manages the renewal and upsell opportunity through its lifecycle with an eye on balancing the needs of the customer with that of the organization. Remains focused on the strategic management of the account portfolio, while at the same time managing day-to-day service requirements. Leans on their interpersonal skills to develop partnerships, including at senior levels, with customers and brokers that result in better outcomes for all stakeholders.

Requirements

4+ w/Bachelor’s degree
Sophisticated business math and complex analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio
Excellent consultative selling and negotiation skills with the ability to influence decision makers associated with high-value, complex customers
Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines
Ability to meet specific deliverables within an environment of tight deadlines and considerable pressure
Capable of frequently working independently, demonstrated resourcefulness and requiring little guidance
Outstanding communication skills, both written and verbal with special emphasis in formal business presentations
Ability to effectively communicate with others, of all levels in the organization, in a collaborative environment
Advanced problem-solving skills with ability to work cross-functionally to resolve complex issues and generate results
Outstanding attention to detail and strong organizational skills
50% travel including overnight, use of personal car and ability to sustain expenses
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)
Must have or achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements within 90 Days Required
State life and health producer license within 90 Days Required

Responsibilities

Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal
Strategically and proactively manages portfolio of high-value and complex accounts to drive the right solutions, balancing the needs of the client and with that of the business
Designs sophisticated renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-win
Manages pipeline with a 3–5-year outlook and drive opportunities for revenue growth
Applies analytical skills and independently lead deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peers
Creates effective presentations and conduct impactful business reviews that ensure existing customers understand the value our products
Acts as the primary point of contact, liaise between the customer and internal teams to ensure exceptional customer experience
Through effective collaboration, coordinates the account service and successfully develop high-quality partnerships with external stakeholders, especially at senior levels
Resolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders
Serves as a mentor and/or peer coach including leading cross-functional teams on select workstreams