Senior Account Manager

We Are Social • Toronto, ON

9d • Hybrid

About The Position

We Are Social is looking for a Senior Account Manager to join their growing team. This role is responsible for ensuring client satisfaction through flawless execution and confident communication. The Senior Account Manager is expected to be proactive, not just managing workstreams but identifying new client needs and continuously building relationships. The ideal candidate will have deep knowledge of the social landscape and platforms. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.

Requirements

• 3+ years in an account management role or similar preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor's degree in marketing, advertising, communications, or a related field
• Experience in social media marketing, including an understanding of various social media platforms, trends, and best practices
• Proven ability to manage multiple projects simultaneously, balancing priorities, resources, and timelines to deliver projects on time and within budget
• Curiosity about clients’ business and a passion for solving business challenges
• Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack. Baseline knowledge of A.I. tools and functions.
• Knowledge of Asana is a plus

Nice To Haves

• Traditional agency experience is a plus

Responsibilities

• Serve as the primary point of contact and build strong relationships with clients, understanding their business goals, processes, and ways of working
• Act as the internal liaison between the client and the agency's cross-functional teams, ensuring seamless communication and collaboration
• Collaborate with the agency's creative, design, and production teams to ensure timely development and delivery
• Conduct and lead regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives
• Responsible for tracking and managing budgets for assigned accounts with accurate financial reporting and invoicing
• Prepare and deliver high-impact client presentations and reports, managing all logistics and contributing expert insights to the discussion
• Move beyond reactive task management by proactively identifying updated client needs and briefing senior team members on new opportunities
• Manage all reporting about the health of client accounts, including writing scopes, briefs, and translating client requests into actionable work-streams and project timelines for the creative team
• Provide internal and client teams with meeting recaps and next steps
• Point of contact for both internal and external teams
• Consistently leverage Gemini within Google Workspace to analyze and summarize client feedback documents and extract high-level insights
• Be available to answer ad hoc team or client requests in a timely manner
• Follow and stay on top of pop-culture and industry trends

Benefits

• Passport program lets you explore and work from one of our 18 other offices worldwide
• Celebration of wins and losses
• Carbon offsets
• Community kitchens
• Snacks
• Hybrid work models
• Flexible hours
• Work from anywhere policy for short-term stays in other regions
• Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
• Agency summer days
• Modern, open co-working spaces with coffee & snack bars
• Dogs allowed
• Dedicated private wellness room (in select offices)
• Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers
• In-house learning & development sessions
• Annual career and growth conversations
• Access to internal network of opportunities across all agencies
• Focus on developing and recruiting BIMPOC Talent
• Internal EDI group(s), programs & initiatives
• Opportunities to be involved in employee resource group(s)
• Flexible benefits to support your individual lifestyle and life stage
• Access to a personal wellness spending account
• Comprehensive mental health support including access to a virtual mental health therapy clinic
• Personalized therapist
• Guided iCBT programs
• Live therapy
• Access to health clinicians 24/7
• Holistic array of other health and wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior