Senior Account Manager

BorgWarner•Auburn Hills, MI

30d•Hybrid

About The Position

BorgWarner Emissions Systems of Michigan Inc. seeks a Senior Account Manager based out of our office at 3800 Automation Avenue, Auburn Hills, MI 48326. This is a hybrid position requiring the employee to work from the office and from home, necessitating a reasonable commuting distance. The role involves international and domestic travel as needed, up to 20%. The Senior Account Manager will develop and deploy comprehensive customer strategies to improve profitability and growth, working with sales management on market-driven pricing strategies. They will articulate market share, competitive position, and profitability for assigned accounts, and develop customer interface strategies, building rapport with key decision-makers. The role includes developing proactive new business opportunity (NBO) plans, driving acquisition plans, and monitoring market dynamics, customer, and competitor developments. The Senior Account Manager will own total customer satisfaction, monitor supplier metrics, and implement corrective actions. They will develop sales forecasts for LRP and monitor market trends for monthly adjustments, complying with contract review procedures and commercial policies. Global coordination on customer issues is also a responsibility. The position serves as a technical and commercial liaison between customers and internal teams, ensuring alignment on product specifications, program timing, and commercial expectations. This includes translating customer engineering requirements into internal direction for proposals, providing engineering-based product recommendations, and delivering technical presentations. Collaboration with engineering teams for technical proposals, feasibility assessments, and cost estimates is essential, as is participation in customer RFQ processes. Analyzing customer technology roadmaps, competitor capabilities, and industry trends to identify product improvement opportunities is also part of the role.

Requirements

Bachelor’s degree in Mechanical Engineering or Electrical Engineering, or a related degree
60 months of experience in Account Manager or relevant Sales role
2 years experience in Engineering role
Experience monitoring market dynamics, including customer and competitor developments
Experience developing and implementing product sales strategies and account management methods
Experience in contract management
Experience in new business acquisition and development
Account Management Experience at a Tier 1 Automotive supplier managing multiple OEM accounts
Note, this position requires international and domestic travel, as needed up to 20%

Responsibilities

Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
Drives and leads Acquisition Plan, delivering and executing the plan.
Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
Complies with contract review procedures and BW commercial policies.
Provides global coordination on customer issues where required.
Serves as a technical and commercial liaison between the customer and cross functional internal teams, ensuring alignment on product specifications, program timing, and commercial expectations.
Assists in translating customer engineering requirements into clear internal direction for a product and commercial proposal.
Provides engineering-based product recommendations and solutions to customers, leveraging technical expertise to match customer needs with appropriate offerings.
Prepares and delivers technical presentations, product demonstrations, and capability overviews to customer engineering and purchasing teams.
Work closely with engineering teams to develop technical proposals, feasibility assessments, and cost estimates for new business opportunities.
Participates in customer RFQ processes, ensuring quotes reflect accurate technical data, design assumptions, and program requirements.
Analyzes customer technology roadmaps, competitor capabilities, and industry trends to identify opportunities for product improvements or new product introductions.