Senior Customer Account Manager

West Libery Food•West Liberty, IA

13d•$75,733 - $95,000•Onsite

About The Position

West Liberty Foods is a leading food manufacturer that produces hundreds of meat and poultry products found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, they have the capacity to produce over 650 million pounds of food products per year across their facilities. They are described as 'The Surprisingly Big Company®' and are looking for individuals to build their careers and be part of an exciting, collaborative team that becomes family.

Requirements

3-5 years of experience is preferred.
Associates Degree is preferred.
Become familiar with and operate efficiently within company information systems, to include QAD/Cyberquery for reporting, Salesforce for project and account processing and management, Tracegains for product specifications, and Google platform for communication management.
Excellent verbal and written communication skills, understanding the nuance of placing pressure and urgency, pushing the envelope to a discussion, but not coming across as aggressive or impolite.
Ability to work in a fast paced environment of continuous change and challenges.
Exercise collaborative skills and exhibit leadership qualities in gathering internal consensus within a cross-functional team.
Computer experience - Microsoft Office (Word, Excel, PowerPoint) and Google (Gmail, Docs, Sheets, Slides).
Strong attention to detail, time management skills and ability to multi-task.
Must be able to work extended hours and weekends according to schedule.
Compliance: Must practice good personal hygiene. Candidates must successfully pass a post-offer/pre-employment drug test, background screen, physical and E-Verify.

Responsibilities

Direct point of contact for WLF customers; promptly responds to customer inquiries and requests.
Master the WLF DRIVEN (Defined Opportunity, Review Strategic Fit, In Development, Validate & Test, Execute & Launch & Next Steps) process, and their role within to ensure all project deliverables are completed accurately and on schedule.
Administration of customer sites and paperwork in collaboration with other departments to ensure account specific audit, certification, and additional requirements are known and maintained.
Work with cross-functional teams to gather and compile information, requiring professionalism and attention to detail while allowing a unique opportunity to learn almost all aspects of the business.
Standardize processes and improve efficiency of department operations.
Prioritize and manage assigned product projects, clarifying and defining requirements, managing task execution, scheduling, conducting and documenting meetings, managing correspondence and tracking progress.
Provide operational continuity for the sales team during travel and client meetings.
Drive continual improvement in quality, productivity, efficiency and cost.
Ensure compliance with all safety regulations.
Partner with all departments of the organization.
Other duties as assigned.