Senior Account Manager, Factor Healthcare Partners

HelloFresh • Chicago, CO

1d

About The Position

Factor, a brand of HelloFresh, is looking for a Senior Account Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, Factor is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for Factor healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes.

Requirements

• 6+ years of experience in account management
• Strong understanding of the healthcare industry, including HIPAA
• Advanced proficiency in Excel and Google
• Exceptional written and verbal communication skills
• BA/BS degree

Nice To Haves

• Management consulting
• High growth environments such as healthcare start-ups (Series B+)
• Direct experience working for/with health plans or clinical research organizations

Responsibilities

• Act as the primary account manager for a portfolio of healthcare partners, identifying opportunities to scale current programs, and expand Factor’s footprint within their broader clinical ecosystems.
• Lead the implementation of new partner programs or expanded service lines, coordinating every detail from user account setup to workflow mapping.
• Work closely with Product, Supply Chain, and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows.
• Resolve complex questions with high-touch, solution-oriented responses that build the long-term trust necessary for partnership expansion.
• Serve as the dedicated point of contact for accounts, delivering consistent support, troubleshooting issues, and conducting regular check-ins to ensure program performance and partner satisfaction.

Benefits

• Competitive hourly rate
• 401K company match that vests immediately upon participation
• Team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Senior