Senior Account Manager

Alarm.com • REMOTE, TX

17d • Hybrid

About The Position

PointCentral is seeking a Senior Account Manager to drive revenue growth within its account portfolio. This role will focus on expanding business within assigned accounts by strengthening customer and Service Provider relationships, identifying growth opportunities, and improving sales execution. The Senior Account Manager will also coordinate support for revenue-impacting customer and partner issues, ensuring alignment and success. This position collaborates with Account Executives on strategic opportunities and serves as a key resource for long-term account growth and retention.

Requirements

• 5+ years of experience in channel sales, partner development, account growth, or enterprise sales within a partner-led model.
• Bachelor's degree required.
• Willingness to travel up to 50% for partner meetings, joint selling, business reviews, onboarding, and industry events within the assigned territory.
• Demonstrated ability to influence outcomes without direct authority across partners and internal teams.
• Strong communication skills and comfort engaging with Service Provider leadership, ownership group stakeholders, and customer decision-makers.
• Strong analytical capability to interpret performance data, identify growth opportunities, and manage partner productivity.
• Proficiency with Salesforce and common sales productivity tools.
• Ability to balance revenue growth ownership with structured partner support coordination in a fast-paced environment.

Nice To Haves

• Experience working in or selling into the MDU, property management, proptech, or related real estate technology space preferred.

Responsibilities

• Own partner-driven new-logo growth and all expansion within assigned partner-managed accounts, with clear accountability for pipeline creation, qualification, progression, and revenue outcomes.
• Build and execute joint growth plans with Service Providers that activate more producing partners, identify portfolio expansion opportunities, and create a more diversified contribution model across the partner base.
• Identify, recruit, onboard, and enable new Service Providers aligned to PointCentral's target markets, establishing clear success criteria to ensure newly added partners become active and productive contributors.
• Lead structured business reviews, account planning, and partner performance discussions using internal data, partner insights, and tiered productivity measures to create intentional growth plans.
• Accelerate partner-led opportunities through common stall points — including technical validation, pricing alignment, solution positioning, and value articulation — while coordinating internal resources to maintain deal momentum and improve close rates.
• Partner with Account Executives on enterprise opportunities and strategic expansions where direct-selling support is required, while maintaining clear ownership of assigned partner-driven growth opportunities.
• Serve as a senior point of contact for revenue-impacting partner issues by triaging, routing, escalating, and driving cross-functional follow-through across onboarding, support, product, pricing, and execution needs.
• Maintain accurate Salesforce records for opportunities, partner activity, account plans, key contacts, timelines, and next steps, and provide consistent updates on pipeline, expansion, and partner productivity.
• Capture and route structured partner feedback on competitive positioning, objections, product gaps, implementation friction, and support needs to improve the broader partner experience.
• Other duties as assigned.

Benefits

• medical plans with company subsidies
• Health Savings Account (HSA) with a company contribution
• 401(k) with an employer match
• paid vacation that increases with tenure
• paid holidays
• wellness time
• paid maternity and bonding leave
• company-paid disability and life insurance
• collaborative and casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior