Senior Account Manager

Classet

13d•Remote

About The Position

WISE Digital Partners is an award-winning digital marketing agency recognized on the Inc. 5000 list of America's fastest-growing private companies for three consecutive years. Fully remote since its founding, WISE partners with small and mid-sized businesses across North America to deliver innovative digital marketing strategies that drive measurable business growth. We're looking for a Senior Account Manager who thrives on building long-term client relationships, leading strategic marketing conversations, and helping clients maximize the value of their digital marketing investments. This role is perfect for someone who is organized, digitally savvy, data-driven, and enjoys collaborating with both clients and internal teams while working independently in a remote environment.

Requirements

3+ years of account management experience managing local, regional, or national accounts.
Experience working with at least one of the following industries: Professional Services (Legal, Accounting, Mortgage) or Home Services (HVAC, Plumbing, Roofing, Restoration)
Strong understanding of digital marketing, including: SEO, PPC, Websites
Familiarity with AI platforms such as ChatGPT, Gemini, or similar tools and their role in improving online visibility.
Experience managing website-related client projects.
Comfortable managing 15+ active client accounts simultaneously.
Strong communication and presentation skills.
Excellent organizational and time management abilities.
Ability to work independently in a fully remote environment.
Strong collaboration skills and sound judgment regarding when to involve subject-matter experts.
Willingness to grow into leading strategic marketing conversations with internal support.

Nice To Haves

Experience growing client relationships through consultative upselling.
Previous agency experience.
Strong understanding of performance reporting and digital marketing analytics.
Experience working with cross-functional marketing teams.

Responsibilities

Serve as the primary point of contact for assigned client accounts.
Manage and nurture relationships across 15+ active monthly client accounts.
Lead digital marketing strategy discussions covering SEO, PPC, websites, and AI-driven visibility.
Coordinate with internal marketing, design, and development teams to execute client initiatives.
Manage client requests and oversee smaller website and marketing projects.
Present campaign performance, insights, and results to clients.
Educate clients on digital marketing strategies and available services.
Identify opportunities for account growth through upselling and long-term relationship building.
Participate in internal meetings and client-facing strategy sessions.
Build trust through proactive communication and exceptional client service.