Senior Account Manager

Evolution Health Group•Pearl River, NY

20h

About The Position

The Senior Account Manager manages day-to-day execution of work on assigned accounts and serves as the point of contact for project communication between clients and the internal team. The role oversees project scope, deliverables, timelines, budgets, client communication, quality control, and coordination with internal teams and shared services. It also supports team development, agency processes, account growth, and project financial management. Travel is required, estimated at up to 20% of the time in the working-environment section; the qualifications section separately estimates travel at up to 25%. Regular evening and weekend work may be required.

Requirements

Bachelor's degree.
4–5 years of medical communications agency experience, preferably in the pharmaceutical or medical communications area.
Effective time-management and impeccable organizational skills.
Ability to multitask and adapt quickly to change.
Strong interpersonal and communication skills, including the ability to communicate clearly, articulately, straightforwardly, and engagingly.
Fluency in agency processes, including job routing and traffic procedures, to ensure quality control throughout projects.
Attention to detail and a take-ownership attitude.
Ability to work independently and manage communications at all organizational levels.
Ability to work independently while also accepting specific direction and guidance.
Comfort leading client calls and directing execution of tactics.
Proactive, solutions-oriented approach to client management and ability to anticipate client requests.
Ability to work in a fast-paced environment.
Ability to travel for programs and client-location meetings as required; travel is estimated at up to 25% in the qualifications section.

Responsibilities

Understand the scope, deliverables, timeline, and budget for each project.
Manage day-to-day project development, communicate project information, and submit deliverables to clients.
Lead, co-lead, or attend client meetings, including status meetings and PRC/MLR review sessions; manage on-site meetings or events and organize coverage for remote shared-services support.
Serve as the main project-by-project point of contact and liaison with client stakeholders, KOLs, and client agency partners.
Communicate client needs, drive next steps, keep projects on scope and schedule, and inform the AD of potential delays or rework.
Update the AD on project progress, potential pitfalls, client concerns, quality or work issues, and scope creep.
Review client status agendas and minutes prepared by the PM before they are sent to the client, ensuring next steps and timing are clear.
Maintain working knowledge of client submission processes and compliance systems; support PM and PC training and communicate system or process updates.
Review routing work in development and check changes against client or reviewer comments to ensure quality control.
Mentor and train Project Managers and Coordinators.
Reinforce agency SOPs, identify best practices, and proactively share them with the team and peers.
Liaise with shared services on project information, updates, next steps, status reporting, and workflow planning.
Collaborate with medical leads on content direction for deliverables.
Conduct project kick-off meetings, communicate project specifications, agree on timelines, and provide client reference materials to the team.
Work with the Project Manager to prioritize milestones and deadlines.
Complete timesheets regularly and on time.
Understand Evolution's products and services and identify opportunities to expand work on assigned accounts.
Participate in brainstorming to develop ideas to grow and enhance Evolution's programs and services.
Obtain and track external vendor estimates against budgets, monitor actuals against estimates, and report potential overages to the AD.
Reconcile projects at completion.