Senior Account Manager

Jack Morton Worldwide • Dayton, NJ

3d • Hybrid

About The Position

Jack Morton is seeking a Senior Account Manager to join their team. This role is responsible for maintaining and growing profitable revenue for assigned clients within their Experiential Marketing portfolios. The Senior Account Manager will support Account Directors on strategic aspects of client relationships and manage the tactical execution of project deliverables. The goal is to ensure clients view Jack Morton as a highly esteemed partner with strong confidence in the support provided. This role also involves coaching and mentoring Account Managers and Account Coordinators. The company culture emphasizes boldness, curiosity, collaboration, and shared success, encouraging employees to do their best work, grow quickly, and bring new ideas to life.

Requirements

• Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, proposals and business correspondence.
• Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience in the face-to-face experiential marketing or a creative solutions based agency.
• Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files.
• Ability to develop excellent rapport with existing and prospective clients.
• Demonstrates a good “business sense”.
• Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines.
• Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment.
• Solution oriented.

Nice To Haves

• Pharmaceutical experience, including an understanding of additional processes and requirements, a PLUS.
• Global and digital experience are highly desired.
• Passion for working with people and be customer-centric.
• Thrives in an entrepreneurial and independent environment.
• Impervious to limits or roadblocks.
• Embodies flexibility, open-mindedness and receptivity.
• Actively works out solutions.
• Identifies something valuable in being part of a team and ability to effectively collaborate.

Responsibilities

• Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio.
• Serve as the lead Account Manager and primary point of contact with Impact XM clients on project deliverables as it relates to Account Management.
• Engage Global Estimating when required and support estimating efforts where appropriate.
• Prepare high-level written correspondence and proposals to clients & client leadership.
• Prepare workback schedules and project plans, communicate action times to supporting personnel, and monitor adherence to deadlines.
• Possess mastery level operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectively.
• Drive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently.
• Collaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects.
• Observe deadlines, prioritize workload and operate under limited time constraints.
• Manage approval processes and ensure all solutions follow and abide by the show specific rules & regulations.
• Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments.
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment.
• Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations.
• Utilize Jack Morton systems to document and communicate project details, activities, and actions.
• Manage multiple large clients (each +$500K annual revenue).
• Manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation).
• Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise.
• Recognize and support development of new business opportunities with existing clients.
• Build and maintain relationships with the clients that we support.
• Elevate new prospect opportunities to sales leadership.
• Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships.
• Drive internal brainstorming sessions by offering ideas on project deliverables.
• Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects.
• Clearly represent their client’s needs, while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing.
• Manage all account related needs including, but not limited to: Inventories, Show site expectations, Quality assurance, Estimating, proposals & invoicing.
• Include project documentation.
• Travel approximately 30% of the time, supporting client deliverables; global travel may be required.
• Forecast client financial activity with Impact XM on a 12-month rolling calendar.
• Maintain and update project information, including financial within Impact XM systems.
• Demonstrate project and meeting fiscal responsibility.
• Monitor and ensure consistent delivery of ≥40% gross margin on average.
• Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects.
• Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices.
• Review all invoice drafts for accuracy prior to billing.
• Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion.
• Contribute & develop regular business review reports with Account Director & Sales Leadership.
• Identify areas of personal expertise and share learnings with Global Account Management.
• Train and develop individual skill set, expanding client services, business and marketing expertise.
• Coach Account Managers & Account Coordinators in areas of expertise.
• Resolve problems / conflicts within organization where appropriate.
• Complete all work and responsibilities with minimal supervision and direction.

Benefits

• Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior