Senior Account Manager

Jan Kelley•Burlington, PE

5d•Hybrid

About The Position

We are seeking a Senior Account Manager to join our team. This role involves building trusted relationships with senior client stakeholders, translating client goals into actionable plans, and leading integrated growth marketing projects from planning through execution. You will manage scopes, budgets, timelines, and profitability, while identifying risks and recommending solutions. Utilizing performance data to guide optimization and provide clients with clear recommendations is key. You will also brief and align internal specialists, collaborate with clients and cross-functional specialists, and contribute to account strategy. Leading cross-functional teams, identifying growth opportunities, and mentoring teammates are also important aspects of this role.

Requirements

6+ years in the marketing industry, agency experience required
Strong experience leading integrated and digital marketing programs
Proven ability to independently manage client relationships and strategic, multifaceted projects
Ability to translate client goals into actionable briefs, plans and measurable outcomes
Strong understanding of digital channels, performance optimization and analytics
Experience in coaching and mentoring others
Exceptional organizational and communication skills, both verbal and written
Ability to remain composed, adaptable and solutions-focused as client priorities evolve
Experience using AI-enabled tools and adopting new technologies to strengthen client work, decision-making and performance

Responsibilities

Building trusted relationships with senior client stakeholders and keeping the work focused on client goals and growth outcomes
Translating client goals into clear briefs, plans and KPIs
Leading integrated growth marketing projects from planning through execution
Managing scopes, budgets, timelines and profitability, while identifying risks and recommending solutions
Using performance data to guide optimization and provide clients with clear recommendations that strengthen performance and drive growth
Briefing and aligning internal specialists around priorities, responsibilities and expected outcomes
Collaborating closely with clients and cross-functional specialists to bring the right perspectives together, build alignment and strengthen the work
Contributing to and leading account strategy, using client goals, audience insight and performance data to shape priorities, recommendations and growth plans
Leading cross-functional teams, including sprint planning and resource prioritization
Identifying opportunities to strengthen and grow client programs
Mentoring teammates and bringing proven practices across accounts to support strong collaboration and delivery