Senior Account Manager, SMB
About The Position
As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.
Requirements
- Drive, intellectual curiosity, and a relentless commitment to excellence
- Background in SaaS sales for Mobile and/or Marketing Technology
- Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
- Outstanding verbal, written, and stand-up presentation skills
- Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
- Excellent organizational skills and time management abilities
- The capacity to handle multiple competing priorities
- Proven ability to quickly get up to speed on new cloud apps and tools
- An accomplished networker in your daily life through social media and other mediums
- Up-to-date on digital trends, especially in the mobile, web, and email space
- Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)
Nice To Haves
- At least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year
- Product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions
- Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process
Responsibilities
- Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
- Acquire and maintain best-in-class product knowledge and industry trends
- Proactively analyze customer product usage and identify growth opportunities
- Effectively communicate customer feedback to the Braze product team
- Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
- Coordinate resources to drive feature adoption
- Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
