Senior Account Manager - Shuttle Operations
About The Position
We're looking for a hands-on Senior Account Manager with exceptional leadership skills and a client-first mindset to join our growing shuttle operations team in New Haven, CT. Bring your hospitality or parking management experience, and we'll bring the career path, the training, and a team that celebrates each other. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Requirements
- Operational and financial acumen
- Exceptional team leadership skills
- Impeccable conversational and written communication skills.
- Motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferably including parking experience.
- Self-sufficient, resourceful, and decisive.
- Exceptional way with people, and ability to bring extraordinary results.
- Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
Nice To Haves
- Bachelor’s degree with a concentration in business is preferred.
Responsibilities
- Assist and train managers in handling customer complaints and day-to-day operational issues.
- Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
- Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
- Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
- Act as primary point of contact with client and maintain highest level of relationship satisfaction.
- Perform other tasks as developed and assigned by company management.
Benefits
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
- Learning opportunities through our internal training program - Propark Think
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
- Free parking while working at your assigned Propark location(s).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
