Senior Account Manager, Institutional Trust

Northern Trust•Chicago, IL

5d•$74,200 - $126,200•Hybrid

About The Position

As a Senior Account Manager within Institutional Trust, you will serve as a key member of the Client Service Team supporting large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations. In this client-facing role, you will manage day-to-day client-directed cash, foreign exchange, and trade activity while serving as a trusted resource for clients and internal partners. You will resolve transaction-related inquiries, provide expertise and training on Northern Trust’s transaction initiation platform, and coordinate across internal teams and external providers to deliver a high level of client service. You will also help identify process improvements and manage operational risk associated with client-directed activity.

Requirements

2–3 years of experience in financial services, trust/custody, accounting, or a related field, with client servicing experience.
Strong knowledge of trust and custody operations, securities, and financial services.
Strong client service, communication, and relationship management skills.
Strong analytical and problem-solving skills, including the ability to identify and resolve client issues.
High attention to detail and ability to manage operational and transaction-related risk.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to collaborate effectively across client service, operations, and other internal partner teams.
Applicants must be authorized to work in the U.S. without employment-based visa sponsorship, now or in the future.

Responsibilities

Serve as a primary point of contact for client-directed cash, foreign exchange, and trade activity.
Manage and resolve client and internal inquiries related to transaction activity, including transaction confirmations, issues, and exceptions.
Review client cash balances and coordinate resolution of exceptions resulting from client-directed activity.
Partner with the Client Service Team, internal business areas, clients, and external vendors to facilitate accurate and timely transaction execution.
Provide guidance, demonstrations, and training to new and existing clients as a subject matter expert on Northern Trust’s online transaction initiation platform.
Develop, maintain, and enhance client-specific procedures to support effective service delivery and risk management.
Develop a strong understanding of assigned clients and build trusted relationships with key client contacts.
Identify opportunities to improve processes, controls, and the overall client experience.
Participate in internal Client Service Team meetings and client meetings as needed.
Identify, escalate, and manage risks associated with client-directed activity to protect clients and Northern Trust.

Benefits

Retirement benefits, including 401(k) and pension.
Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
Paid time off.
Parental and caregiver leave.
Life and accident insurance.
Other voluntary and well-being benefits.
Discretionary bonus program that may include an equity component.
Flexible and collaborative work culture.
Opportunities for movement within the organization and access to senior leaders.
Inclusive workplace and community service opportunities.