Grounds Management Senior Account Manager

Park Landscaping•Calgary, AB

22h•Hybrid

About The Position

This role serves as the primary link between field operations and client property goals. The Senior Account Manager will leverage their understanding of grounds maintenance operations to ensure service excellence, build client trust, and optimize portfolio health. The position requires a strong connection to the field, with responsibilities including site audits, collaboration with field teams, client relationship management, identifying growth opportunities, and utilizing industry-specific management systems.

Requirements

Minimum 5 years of hands-on experience in commercial landscaping, grounds maintenance, or property services.
Deep technical understanding of field workflows, plant health, and Alberta's seasonal demands.
Proven experience leading landscaping crews, supervising field operations, or running grounds maintenance divisions.
Ability to transition seamlessly between field site inspections and professional office communication.
A strong 'can-do' problem-solving mindset.
A valid driver’s license for regular portfolio travel.

Nice To Haves

Prior account management or sales experience is an asset, but NOT required.

Responsibilities

Maintain a visible presence across assigned portfolios, conducting routine site reviews to audit quality, identify service deficiencies, and recognize real-time property needs.
Collaborate with Division Managers, Field Supervisors, and crews to align daily field operations and scheduling with contract scopes and client expectations.
Serve as the trusted, practical point of contact for clients, resolving operational issues quickly and restoring confidence through technical landscaping expertise.
Identify property upgrade, enhancement, irrigation, and seasonal service opportunities using a 'field eye', and coordinate with the team to build and present proposals.
Utilize industry-specific management systems (Aspire) to track property data, manage service take-offs, and ensure digital scheduling aligns with fieldwork.