Senior Account Manager - Fire Protection

Cintas • Durham, NC

24d

About The Position

Cintas is seeking a Senior Account Manager - Fire Protection that will support both internal and external customers through workforce planning, delegation of duties and quality service. Responsibilities include providing guidance and leadership by means of effective customer relations, account knowledge, team work, problem resolution and time management; providing direction to the Affiliate Service Representatives and/or Customer Account Specialists to ensure high levels of customer satisfaction; leading a team of service specialists by providing on-going coaching, support, direction and leadership; communicating directly with assigned customers to resolve issues in a timely manner; establishing/maintaining a rapport with each customer to ensure satisfaction levels are being met and to seek additional opportunity for growth; maintaining/improving the profitability of assigned accounts to meet established goals; providing statistical and performance feedback to team partners; and establishing work procedures to support company and department goals.

Requirements

• Customer Service experience
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet
• High School Diploma/GED

Nice To Haves

• Bachelor's Degree
• Leadership experience
• Problem solving and negotiating experience
• Business-to-business account support experience
• Experience with vendor management systems and portals

Responsibilities

• Providing guidance and leadership by means of effective customer relations, account knowledge, team work, problem resolution and time management
• Providing direction to the Affiliate Service Representatives and/or Customer Account Specialists to ensure high levels of customer satisfaction
• Leading a team of service specialists by providing on-going coaching, support, direction and leadership
• Communicating directly with assigned customers to resolve issues in a timely manner
• Establishing/maintaining a rapport with each customer to ensure satisfaction levels are being met and to seek additional opportunity for growth
• Maintaining/improving the profitability of assigned accounts to meet established goals
• Providing statistical and performance feedback to team partners
• Establishing work procedures to support company and department goals

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average
• Four different medical plan options; one plan is offered at zero cost
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED