Senior Account Manager, Enterprise

Swoogo

21d•Remote

About The Position

As a Senior Account Manager, Enterprise, you’ll report to our Enterprise Sales Manager to crush your quota and retain your book of business. We mean it when we say we work as a team, so we need someone who can put their ego away and join in a group effort. This role requires confidence, strategic prioritization, and empathetic customer management. We’re 100% remote, and we get that’s not for everyone. Don’t worry, we stay in contact via Slack and twice yearly offsites (not to mention President’s Club!), and we have a laser-sharp focus on our goals. We need a new team member with previous SaaS experience with a customer-first mentality!

Requirements

Minimum of 7+ years of Account Management experience working in SaaS directly with customers.
Experience in the event technology or martech space.
Strong experience in building trusted relationships with executive stakeholders across multiple business units to support long-term customer success and expansion.
Ability to resolve escalations efficiently and maintain high levels of engagement.
Proven track record of owning and expanding a portfolio of enterprise accounts, driving retention and revenue growth.
Understanding of managing complex accounts, with the ability to map customer organizations and thoughtfully execute growth strategies.
Ability to help contribute to Swoogo’s Retention and Expansion strategy.
Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals
Proven ability to develop and manage pipeline and forecasting.
Experience with negotiating complex business terms and multi-year contracts with large organizations and procurement teams
A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
Ability to develop trusted relationships with customers and internal teams.
Ability to independently organize, prioritize, and take action.
Experience with CRMs, preferably Salesforce and other tools.
Experience with a Customer Health Tool, preferably Gainsight.
A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment.

Nice To Haves

Previous experience with an annual subscription sales model.
Knowledge of Integrations and APIs.
Exposure to working with Mobile Apps.

Responsibilities

Lead lifecycle strategy for assigned accounts, ensuring sustained engagement, measurable outcomes, and strong renewal performance.
Rapidly onboard and lead a portfolio of enterprise client relationships, applying senior-level insight to align solutions with customer business objectives.
Identify, negotiate, and close renewal and expansion opportunities, ensuring long-term partnership value and sustained account growth.
Cultivate authentic, high-trust relationships with enterprise customers to drive loyalty, satisfaction, and results.
Achieve or exceed monthly and quarterly targets.
Build and maintain trusted, strategic relationships with executive stakeholders and key decision-makers across assigned enterprise accounts.
Drive engagement, high participation, and increase feature adoption across accounts.
Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
Demonstrate deep expertise in customer business drivers and industry context, proactively shaping solutions that position Swoogo as an essential long-term partner.
Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
Represent the voice of the customer to provide actionable customer feedback to our product team.
Proactively assess, clarify, and validate customer needs on an ongoing basis.