Senior Account Manager Commercial Lines

Acrisure•Naples, FL

10d•Onsite

About The Position

Acrisure is seeking a Senior Account Manager within the Large Commercial Lines space. The role performs routine account-management responsibilities and serves as the primary point of contact for assigned clients. The Senior Account Manager leads day-to-day service and stewardship for a designated book of large and complex commercial accounts and occasionally supports Account Executives whose clients require extensive administrative service. The role works with Producers, Account Executives, Client Advisors, carriers, and clients to manage renewals, new business marketing, policy documentation, coverage needs, and ongoing service. The position requires an on-site presence to support collaboration, team leadership, and cross-functional partnership. Acrisure is a global fintech company providing solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. It reports employing more than 19,000 colleagues in over 20 countries. The company describes its culture as grounded in entrepreneurial spirit, leadership, accountability, and collaboration.

Requirements

At least 5 years of Commercial Lines Property & Casualty experience.
Active Property & Casualty license.
Strong organizational skills and ability to prioritize and be proactive.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret varied instructions, and deal with variables provided in written, oral, diagram, or schedule form.
High school diploma.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Applied Systems / EPIC experience.
Associate degree or higher.
CRIS, CPCU, or completion of a special training course.

Responsibilities

Perform assigned daily service tasks according to the agency’s written procedures.
Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring client needs are addressed in accordance with agency procedures and service standards.
Oversee the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new business marketing with Producers and Account Executives, including developing placement strategies, preparing carrier submissions, evaluating quotes, and securing program structures.
Review and analyze policy audits for accuracy and proactively address discrepancies with carriers and clients.
Ensure policy documents, endorsements, and binders are accurate and complete, with coverage terms reflecting negotiated and ordered conditions.
Respond promptly to client inquiries, carrier requests, and service needs, and provide proactive guidance to strengthen client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.
Document client activities, communications, and transactions in Applied EPIC, maintaining data integrity and audit readiness.
Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
Partner strategically with Producers and Account Executives, communicate key account developments, identify potential service issues, and elevate risks or concerns to leadership when appropriate.
Stay current on industry trends, carrier appetites, and underwriting guidelines, applying market knowledge to client placements and coverage recommendations.
Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
Support continuous improvement, workflow enhancement, training, and cross-functional collaboration, and provide mentorship to junior team members as needed.
Perform additional duties and provide backup support for other team members or functions as requested by leadership.