Senior Account Manager Commercial Lines

Acrisure • Leesburg, FL

2d • Onsite

About The Position

Acrisure is a global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and related solutions. The Senior Account Manager is a senior-level professional in the Large Commercial Lines space and serves as the primary point of contact for assigned clients. The role leads day-to-day service and stewardship for a designated book of large and complex commercial accounts, and may support Account Executives serving clients with extensive administrative needs.

The position manages the full renewal lifecycle and new-business marketing efforts, works with Producers and Account Executives on placement strategies, and provides expert client support on commercial insurance programs. It also maintains accurate policy documentation and account records, uses agency technology to support efficient workflows, and contributes to continuous improvement and team development. Candidates should be comfortable working on-site to support collaboration, team leadership, and cross-functional partnership.

Requirements

• At least 5 years of Commercial Lines Property & Casualty experience.
• Strong organizational skills and the ability to prioritize and take a proactive approach.
• Computer skills, specifically Microsoft Word, Outlook, and Excel.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
• Ability to solve practical problems, interpret varied instructions, and work with variables presented in written, oral, diagram, or schedule form.
• High school diploma required.
• Active Property & Casualty license required.
• Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Applied Systems / EPIC experience.
• Associate degree or higher.
• CRIS, CPCU, or completion of a special training course.

Responsibilities

• Perform daily service tasks assigned by Client Advisors and/or Account Executives in accordance with the agency’s written procedures.
• Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring client needs are addressed in line with agency procedures and service standards.
• Manage the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
• Manage new-business marketing efforts with Producers and Account Executives, including placement strategies, carrier submissions, quote evaluation, and program structuring.
• Review and analyze policy audits, ensuring accuracy and addressing discrepancies with carriers and clients.
• Ensure policy documents, endorsements, and binders are accurate and complete, with coverage terms reflecting negotiated and ordered conditions.
• Respond to client inquiries, carrier requests, and service needs promptly, providing guidance to strengthen client relationships.
• Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring timely delivery and compliance.
• Document client activities, communications, and transactions in Applied EPIC, maintaining data integrity and audit readiness.
• Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
• Partner with Producers and Account Executives by communicating account developments, identifying service issues, and escalating risks or concerns to leadership when appropriate.
• Stay current on industry trends, carrier appetites, and underwriting guidelines to support client placements and coverage recommendations.
• Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
• Support workflow improvement, training, and cross-functional collaboration, and provide mentorship to junior team members as needed.
• Perform additional duties and provide backup support for other team members or functions as requested by leadership.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance.
• Life and disability insurance.
• Fertility benefits and wellness resources.
• Paid sick time.
• Generous paid time off and holidays.
• Employee Assistance Program (EAP) and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Commuter benefits and employee discount programs.
• Paid maternity leave and paid paternity leave, including for adoptive parents.
• Legal plan options.
• Pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED