Senior Account Manager, Client Services
Influencer•New York, NY
•$80,000 - $90,000•Hybrid
About The Position
As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. The ideal candidate will be part of one of the fastest-growing Global influencer marketing agencies, have the chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy, and join the business at a time of growth and expansion in the NA (North America) region.
Requirements
- 5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
- Experience in account management, creator management, measurement, paid media and working within a revenue organization
- Experience working with CPG brands
- Experience identifying and sourcing creator talent
- Experience negotiating contracts with creators, agents, managers and/or attorneys
- Experience scoping and planning content calendar based on creator rates and client KPIs
- Experience in creator and/or creator agency outreach
- Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap
- Experience working on multiple campaign responsibilities and projects simultaneously
- Experience in delivering post-campaign analysis presentation and reports
- Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
- Experience in revenue recognition systems and processes
- Commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
- Very comfortable with spreadsheets, numbers and data analysis
- Extremely comfortable leading client calls, presentations and conversations
- Nimble, forward thinking, strategic and comfortable with ambiguity
- Positive, collaborative and exude leadership qualities
Nice To Haves
- Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
- Experience with designing decks is a plus
Responsibilities
- Oversee campaign execution for specific influencer marketing campaigns
- Sit within a team of client service individuals who support each other on campaign execution
- Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale
- Join, lead, and support on key client meetings
- Managing & working collaboratively to support new business and upsell opportunities with the client
- Support in achieving and exceeding monthly client and business KPI targets
- Lead influencer contract negotiations and management
- Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of service
- Lead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team
- Continuously focus on best in class client service and output of work for our partner
Benefits
- Medical Benefits through Insperity
- Wellbeing support including EAP & Mental Health cover
- 401K with match opportunity
- 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
