Senior Account Manager, Brand Practice

Heritage Werks, Inc.•New York, NY

1d•Remote

About The Position

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection. We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future. We are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth. This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long-term client value.

Requirements

Experience in a marketing agency, consulting, or client services environment
Proven track record of managing client relationships and delivering programs
Strong verbal and written communication skills, including client-facing presentations
Experience working across cross-functional teams
Ability to influence without direct authority
Ability to travel for business needs as per organizational requirements.

Responsibilities

Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.
Managing 10-15 accounts approximately at one time
Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust
Lead client communications, including regular updates, reporting, and executive-ready presentations
Develop a deep understanding of client business objectives, brand positioning, and communication strategies
Partner with the Managing Director to shape account strategy and identify growth opportunities
Drive retention and organic growth within assigned accounts
Support proposal development and present strategic recommendations to clients
Identify new opportunities and collaborate with internal teams to scope and develop solutions
Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
Set and manage client expectations while aligning internal resources
Ensure quality control of deliverables prior to client delivery
Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
Proactively identify risks, gaps, and opportunities within accounts
Develop clear account briefs and internal updates to ensure alignment
Provide direction and context to teams to support successful execution