Senior Account Manager – Bilingual, Native Mandarin

Spreetail•Arizona, FL

5d•Hybrid

About The Position

Spreetail is seeking a Sr. Account Manager – Bilingual (English + Mandarin) to drive the growth of China-based brands in U.S. e-commerce! As a key partner at Spreetail, you’ll help brands thrive by managing fulfillment across multiple marketplaces, structuring competitive agreements, and advising on long-term growth strategies. If you’re strategic, bilingual, and passionate about helping brands succeed in a fast-paced, high-impact environment, this role is for you.

Requirements

Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
Bachelor’s degree in Business, Finance, Project Management, or Client Services.
5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, including project or account management experience, particularly with brands importing from China.
Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams.
Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time.

Nice To Haves

We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don’t meet all the qualifications listed.
We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths.

Responsibilities

Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models.
Use market insights to identify realistic opportunities and maximize impact.
Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint.
Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving.
Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience.
Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results.

Benefits

Flexibility to take care of yourself.
Work culture that promotes results and encourages taking time off when needed.
Generous vacation policy.
Paid time-off for your wedding week.
Paid parental leave.
Support for parents of growing families.
Opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice.
Spreetail Spotlight Awards.
Affordable medical, dental and vision plans with coast-to-coast coverage.
Free telehealth and on-demand mental health resources.
Paid time off to give back and make a social impact.