Senior Account Executive, SMB

Comcast • West Palm Beach, FL

1d

About The Position

Comcast is a Fortune 50 leader in media and technology, driving innovation in entertainment and online experiences. The company offers career opportunities across various locations and disciplines, emphasizing teamwork and a vision to revolutionize industries. This role involves selling Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, with a focus on advanced communication solutions like PRI, Hosted PBX, and multi-location opportunities. The Senior Account Executive will create and deliver face-to-face sales presentations, promote bundled products, and aim to exceed departmental financial and unit targets. The position also requires staying informed about the competitive landscape and emerging technologies to effectively position Comcast Business Services.

Requirements

• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)
• 5-7 Years Relevant Work Experience

Responsibilities

• Serve as a trusted advisor by leveraging a consultative sales approach to identify opportunities that help customers improve communication, productivity, and business outcomes.
• New acquisition sales of Comcast Commercial Internet, Video, and Voice solutions to small and mid-size businesses.
• Focus on advanced communications solutions including PRI, Hosted PBX, cloud-based voice solutions, and multi-location opportunities.
• Own and strategically manage a defined territory using a data-driven, activity-based approach and a comprehensive business plan.
• Management of a defined territory, including development of local business partnerships, organizational affiliations, and enhancement of Comcast’s positioning and brand within the community.
• Proactively identify and develop new business opportunities through a mix of strategic prospecting activities, including outbound outreach, local networking, customer referrals, and partner relationships.
• Consistently maintain a robust pipeline of qualified prospects to support attainment and exceedance of monthly quota objectives.
• Achieve and exceed assigned sales and business quality objectives.
• Champion the customer experience by ensuring high levels of customer satisfaction and fostering long-term business relationships.
• Collaborate closely with technical, customer service, and internal support teams to deliver seamless end-to-end customer solutions and drive sustainable revenue growth.
• Maintain a strong working knowledge of Comcast Business products, services, and industry trends to support customer-facing conversations and solution recommendations.
• Accurately maintain quality sales records and prepare sales and activity reports as required.
• Adhere to all company standards, policies, and professional conduct expectations.
• Maintain punctual, regular, and consistent attendance.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits to eligible employees
• Benefits that connect you to the support you need when it matters most, and help you care for those who matter most
• An array of options, expert guidance and always-on tools, personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life

What This Job Offers

• Job Type: Full-time
• Career Level: Senior