Senior Account Executive - Growth

Genesys

2d

About The Position

Genesys is hiring a Senior Account Executive to drive revenue growth by selling its CcaaS solutions to existing and prospective customers in India. The role combines account management, upselling and cross-selling, and new-logo acquisition. It calls for a motivated, results-oriented seller with a track record in complex AI or software solutions, preferably in AI-driven contact center technology.

The position involves developing and executing territory sales strategy, managing the full sales cycle, building relationships with customer stakeholders, identifying customer needs, and presenting value propositions. The account executive will work with internal teams to support customer success and will maintain accurate forecasts, reports, and CRM records. The posting refers to Delhi and the Northern India region, but also describes territory responsibilities and prospecting in Western India.

Genesys describes a flexible-first culture and offers a collaborative environment, career development, and regionally tailored employee benefits. Applicants must be legally permitted to work in India.

Requirements

• Bachelor's degree in a relevant field, such as engineering/technology, business administration, sales, or marketing.
• 10+ years of sales experience with a proven record of selling complex software solutions.
• Experience in the Northern India market and a strong understanding of the local business landscape.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to build and maintain relationships with customers and internal stakeholders.
• Proven ability to manage the full sales cycle, from lead generation to deal closure.
• Strong business acumen and understanding of customer business needs.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency with CRM systems, such as Salesforce.
• Legally permitted to work in India.

Nice To Haves

• Experience selling AI-driven CcaaS or contact center solutions is highly preferred.
• Engineering degree and/or a Master of Business Administration (MBA).
• Existing network of contacts within the Western India business community.
• Hunter mentality and passion for driving new business.
• Customer-centric approach focused on long-term partnerships.
• Ability to work in a fast-paced, dynamic environment.
• Strong work ethic and commitment to achieving results.

Responsibilities

• Develop and execute sales strategy to achieve revenue targets in the assigned territory.
• Identify and qualify new business opportunities through prospecting, networking, and lead generation.
• Manage the full sales cycle, from initial contact and needs assessment through proposal development, negotiation, and deal closure.
• Build and maintain relationships with key stakeholders at existing customer accounts.
• Identify upselling and cross-selling opportunities for Genesys CcaaS solutions.
• Support customer satisfaction and retention through account management and support.
• Identify and target prospects in the market, focusing on verticals such as e-commerce, healthcare, retail, GCC, and technology.
• Conduct needs analyses and develop and present value propositions for Genesys CcaaS solutions.
• Maintain deep knowledge of Genesys CcaaS products, features, functionality, and competitive differentiators.
• Communicate solution value to technical and business audiences.
• Collaborate with Solution Consulting, marketing, Business Development, and professional services teams to support customer success.
• Provide timely sales forecasts and reports to management.
• Maintain accurate and up-to-date records of sales activities in the CRM system.

Benefits

• Competitive salary and commission structure.
• Comprehensive benefits package.
• Career growth and development opportunities.
• Paid volunteer time.
• August Free Fridays.
• Well-being resources and programs tailored to employees and their families by region.
• Flexible ways of working.
• Mentorship, learning programs, leadership development, and education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior