BVF Senior Account Executive

Citizens Business Bank•San Jose, CA

30d•Onsite

About The Position

Serves as the main customer phone contact, and as such takes actions to ensure maximum customer satisfaction, resolves client problems, and monitors client loan collateral for BVF. Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Customer Identification Program (CIP); Expedited Funds Availability Act (Regulation CC); Reserve Requirements (Regulation D/Q); Office of Foreign Asset Control (OFAC); Elder Financial Abuse. Provide, present, and promote the Citizens Experience to all external and internal customers.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency with Microsoft Office programs.
Proficiency with basic accounting concepts.
Ability to defuse highly stressful situations over the phone and excellent customer service and problem-solving skills.
Good organizational and time management skills are required.

Responsibilities

Processes daily client funding requests.
Performs daily collections, verification and accounts receivable functions.
Approves and recommends account debtor credit limits.
Monitors, tracks and follows up on client problems requiring direct resolution.
Maintains an excellent working relationship with clients.
Manages the customer-related accounting activities.
Identifies non-earning assets and/or collateral for potential write-offs.
Participates in group mailings and verifications.
Identifies and attempts to cure defaults by either requesting an increase or addition to collateral or by developing and negotiating a repayment plan.
Other duties as assigned.