Senior Account Executive, Issues & Crisis

Adelphi Group • San Francisco, CA

31d • $70,000 - $80,000 • Hybrid

About The Position

Golin Ketchum is seeking a Senior Account Executive, Issues & Crisis to join their Corporate Reputation team. This role involves managing client reputations, including developing and implementing issues-management and crisis communications plans, facilitating crisis simulations, and providing real-time crisis management and counsel. The agency, formed from a merger in 2026, combines creative and strategic expertise with data and AI solutions to serve major companies across various sectors. Golin Ketchum emphasizes a culture that is ambitious yet kind, with a focus on collaboration.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred.
• Three to five years of experience in a public relations agency or similar position.
• Ability to work in a multi-faceted, fast-paced environment.

Responsibilities

• Help clients with reputation management work, including building issues-management and crisis communications plans.
• Develop and facilitate crisis simulations.
• Provide real-time crisis management and counsel when issues emerge.
• Build understanding and knowledge of clients’ businesses and their competitive environments.
• Actively participate/contribute to the development of account plans/ideas.
• Demonstrate knowledge of client media monitoring process and be able to efficiently conduct/review on a daily basis.
• Develop a full range of written materials including standby statements, question & answer documents, issues analyses, position papers, client correspondence, and reports.
• Independently implement defined crisis preparedness projects.
• Counsel clients through issues management and crisis response situations.
• Serve as day-to-day client contact through written and direct counsel on basic issues situations, enlisting senior counsel on tough issues when appropriate.
• Foster client-agency relationships to build trust and become a valuable resource to clients.
• Facilitate teamwork by delegating and involving junior staff members.
• Take lead responsibility for all aspects of budget management and client billing/administration.
• Seek counsel from financial manager to review financial reports, project budgets, and related financial materials.
• Develop an understanding of various research methods; coordinate internal and external resources in implementing research projects.
• Assist senior management in developing proposals and gathering information for new business opportunities, with the potential to participate as a member of the pitch team.

Benefits

• Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior