Senior Account Executive – Customer Success

Confiz•Denver, CO

About The Position

Confiz is seeking a Senior Account Executive – Customer Success to own and grow a portfolio of strategic enterprise accounts in the Denver, Colorado market. The role combines account expansion, delivery oversight, and client success. The position is accountable for revenue growth, successful service delivery, and maximizing long-term account value, with ownership across commercial and delivery outcomes. The successful candidate will take full ownership of assigned accounts, balance business development with execution oversight, identify expansion opportunities, and navigate complex client environments with executive presence. The role works closely with delivery leadership and client stakeholders to align account plans, staffing, delivery, and commercial outcomes. Total annual compensation is $160,000–$200,000, based on experience and qualifications. Benefits include medical, dental, vision, 401(k), PTO, and other applicable benefits. Applications will be accepted through October 30, 2026.

Requirements

At least 5 years of experience in account management, customer success, or sales roles in enterprise environments.
Proven ability to meet or exceed revenue targets.
Experience managing enterprise clients; experience in retail or consumer packaged goods is preferred.
Strong understanding of project delivery and commercial constructs.
Excellent communication and negotiation skills.
Ability to work cross-functionally in complex environments.
Bachelor’s degree or an equivalent combination of education and relevant experience.

Nice To Haves

Experience managing enterprise clients in retail or consumer packaged goods.

Responsibilities

Own end-to-end account performance, including revenue, margin, and growth targets.
Identify and close opportunities across projects, retainers, and managed services; build and manage a pipeline within existing clients.
Lead SOW development, pricing, and contract negotiations.
Drive renewals, extensions, and multi-year engagements while aligning deals with delivery capacity and margin expectations.
Ensure engagements are delivered according to agreed scope, timeline, and budget, and define and track business outcomes tied to the work delivered.
Partner with delivery teams to maintain high-quality execution and client satisfaction.
Proactively manage risks, scope changes, and client expectations while reinforcing long-term value.
Serve as the primary owner of client relationships and build relationships with executive, business, and technical stakeholders.
Lead executive reviews focused on outcomes, performance, and future opportunities, positioning Confiz as a strategic partner.
Collaborate with delivery leadership on staffing, utilization alignment, execution quality, and transitions from sales to delivery.
Resolve escalations and remove blockers to maintain client confidence.
Analyze account performance, identify expansion opportunities and under-penetration, and translate delivery insights into new opportunities.
Build account plans aligned with client priorities and organizational capabilities.
Meet success metrics covering revenue growth and quota attainment, account margin, renewal and expansion revenue, pipeline health and coverage, client satisfaction, and executive relationships.