Senior Account Director (NYC)

Born Social•New York, NY

7d•$130,000 - $140,000•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work. We're powered by Croud, a leading performance marketing agency. As agencies we work closely to help brands see the value of bringing brand and performance together. As a result you’ll benefit from being part of the Croud Group, office and team. We're an ambitious team of over 200 people across the UK & US and not stopping there. We're growing fast, and looking to recruit the founding members of our US team. As Senior Account Director, you will lead teams to deliver industry-leading work by utilizing your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Requirements

5+ years experience in a Client Services role in an agency setting
Own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
Good understanding of the principles of good project management and Client Services, and have helped to develop this in others
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passionate about improving client experience and love the relationship development needed to do this

Nice To Haves

Experience working with global brands
Experience in FMCG

Responsibilities

Leading our account teams to deliver best-in-class social-first strategy, creative, media, and community strategy. Responsible for ensuring the output being developed helps us meet our strategic objectives.
Leading the development of our Senior Client Relationships and services strategy, responsible for getting under the skin of the brands we partner with and using this insight to inform account direction.
Leading the commercial management of your account scopes, ensuring all scopes of work are delivered and reporting on their performance.
Supporting the development of the Client Services department through teaching, process iteration and reporting.