Senior Account Director
About The Position
The Account Director is responsible for leading strategic client relationships, driving account growth, and ensuring delivery excellence across print, promotional, and marketing solutions. This role owns overall account performance, including client satisfaction, revenue growth, cost optimization, and alignment with contractual SLAs. The Account Director serves as a strategic partner to key client stakeholders, proactively identifying opportunities for innovation, operational efficiency, and expanded services. This role also leads and develops account teams while leveraging internal and external resources to deliver measurable business outcomes.
Requirements
- 5+ years in customer service, account management, or print/promotional products
- Strong communication and relationship-building skills
- Proven experience managing large/strategic accounts
- Experience leading teams and driving performance
- Strong financial acumen (revenue, margin, cost management)
Nice To Haves
- Familiarity with decoration methods (screen print, embroidery, digital printing) preferred
- Experience with print, promotional products, or marketing supply chain preferred
Responsibilities
- Own overall client relationship, ensuring high satisfaction, retention, and growth
- Develop and execute strategic account plans aligned with client objectives
- Lead business reviews, client presentations, and campaign strategy discussions
- Identify and drive upsell and cross-sell opportunities
- Manage account performance against revenue, margin, and cost-savings targets
- Monitor client spend (in-scope and out-of-scope) to optimize value and efficiency
- Ensure compliance with contractual SLAs and operational standards
- Analyze performance metrics and implement improvements
- Lead, mentor, and develop Account Directors and Managers
- Define clear roles, expectations, and performance standards
- Delegate effectively while maintaining accountability for results
- Foster a high-performance, collaborative team culture
- Oversee execution of print, promotional, and marketing solutions
- Validate specifications, materials, and processes to ensure quality delivery
- Resolve escalations, errors, and client issues promptly
- Ensure seamless onboarding of new clients
- Stay current on print technologies, sourcing strategies, and promotional trends
- Identify opportunities for innovation, efficiency, and margin improvement
- Recommend new products and solutions to enhance client campaigns
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What This Job Offers
Job Type
Full-time
Career Level
Senior
