Senior Account and Client Specialist

Ameritas • Lincoln, NE

19h • Hybrid

About The Position

The Account and Client Relationship Manager serves as a liaison between the company and internal and external partners. This position is a subject matter expert responsible for completing moderately complex projects to include conducting analysis and adjusting processes to solve problems. This position may serve as a resource to other associates using broad business understanding.

Requirements

• Bachelor's Degree or equivalent experience Business, Communication, or related field required.
• 1-3 years of related experience required.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Proficiency with CRM systems, Microsoft Office, and other business applications.
• Attention to detail and strong organizational skills.

Nice To Haves

• Experience in insurance preferred.

Responsibilities

• Develop and maintain trusted internal and client relationships by providing responsive service, anticipating needs, and ensuring a positive customer experience throughout the account lifecycle.
• Proactively identify client needs and recommend appropriate service or solution.
• Educate clients on available services, programs, and processes.
• Collaborate with internal departments to coordinate service requests and resolve client concerns.
• Develop and implement strategies to strengthen satisfaction, loyalty, and reliability
• Handle daily emails and calls, facilitate communication with the appropriate departments, and follow through to confirm issues and requests are resolved efficiently and accurately
• Partner with Business Development Sales team to identify and resolve escalated issues
• Maintain detailed documentation of client interactions, requests, and resolutions in company systems.

Benefits

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time– 8 hours per month.
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree