Senior Account Administration Officer (Ottawa)

Scotiabank•Ottawa, ON

1d•Onsite

About The Position

The Senior Account Administration Officer contributes to the overall success of Account Administration, MD Operations in Ottawa, Ontario, Canada, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. This role ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. You will demonstrate a desire to pursue a career in MD Operations by leveraging experience and working cross-functionally, adding value and contributing to Account Administration's objectives. You will be responsible for the oversight of team-wide processes, controls, and queue management related to the administration of client accounts, including but not limited to, account openings, account maintenance, account funding, and internal and external transfers. You will develop and maintain a deep understanding of relevant subject matter amongst peers through leading training activities, providing coaching and feedback, and development and approving work instructions. You will assist with processing transactions associated with identified oversight activities when required, ensuring and enabling adherence to team service level commitments. You will engage and champion continuous improvement activities through the evolution of process and generation of process efficiencies. You will generate regular reporting for data management related to team-wide productivity and service levels. You will assist the Manager and/or Senior Manager with ad-hoc requests related to department deliverables and escalations. You will provide exceptional customer service in support of Account Administration related requests by remaining current and informed on existing and new industry regulations and firm policies and procedures. You will ensure the effective delivery of operational and administrative support to MD Financial Management branches. You will understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. You will actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Requirements

University degree, College diploma, or equivalent relevant experience in a related field
3 years’ experience in office administration, specifically in Financial Services
Demonstrated leadership ability
Strong organization, problem solving, time management, attention to detail, customer service, and communication skills
Prior knowledge of industry and regulatory requirements, including those related to CIRO Rule 4800, AML, Privacy, KYC, QI & FATCA
Experience with customer relationship management tools, client onboarding solutions, broker/dealer/fund manufacturer systems, portfolio wealth management systems, and other financial services industry standard software such as Fundserv and CDS/ATON.

Nice To Haves

Bilingualism (French/English) is an asset.

Responsibilities

Oversight of team wide processes, controls, and queue management related to the administration of client accounts, including account openings, account maintenance, account funding, and internal and external transfers.
Develop and maintain a deep understanding of relevant subject matter amongst peers through leading training activities, providing coaching and feedback, and development and approving work instructions.
Assist with processing transactions associated with identified oversight activities when required, ensuring and enabling adherence to team service level commitments.
Engage and champion continuous improvement activities through the evolution of process and generation of process efficiencies.
Generate regular reporting for data management related to team wide productivity and service levels.
Assist Manager, and/or Senior Manager with ad-hoc requests related to department deliverables and escalations.
Provide exceptional customer service in support of Account Administration related requests by remaining current and informed on existing and new industry regulations and firm policies and procedures.
Ensure the effective delivery of operational and administrative support to MD Financial Management branches.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.