Senior Access Associate

Rochester Regional Health

8d • $18 - $21 • Onsite

About The Position

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care. This role is part of the Lipson Cancer Institute at RGH, located at 1415 Portland Avenue Suite 190 Rochester, NY 14621. The position is full-time, 40 hours per week, with a schedule of Monday-Friday, 8am-4:30pm, with occasional availability for 8:30am - 5pm shifts.

Requirements

• Basic computer skills
• Excellent customer service and communication skills

Nice To Haves

• Three (3) years of related work experience in a healthcare or customer service setting
• Ability to lead and take direction

Responsibilities

• Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed