Senior Access Associate (Full-time, Days)
About The Position
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care. This role is responsible for managing incoming calls, providing necessary information, greeting patients, scheduling appointments, and interviewing patients to obtain necessary information. The Senior Access Associate also completes the registration process, verifies insurance eligibility and coverage, obtains pre-certifications/authorizations, collects/processes payments, provides cost estimates, and reviews charges for completeness and accuracy.
Requirements
- Basic computer skills
- Excellent customer service and communication skills
Nice To Haves
- Three (3) years of related work experience in a healthcare or customer service setting
- Ability to lead and take direction
Responsibilities
- Provides knowledge, expertise and guidance to a team of access associates
- Assist in training new employees
- Serve as a resource to others in the resolution of complex issues
- Manage incoming calls and provide necessary information
- Greet patients and/or their representatives and provide direction as needed
- Schedule patient appointments
- Interview patients and/or their representatives to obtain necessary information
- Complete the registration process for patients and/or their representatives
- Verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Collect/process co-payments, deductibles and/or other types of payments
- Provide cost estimates when applicable
- Review charges in charge review WQs for completeness and accuracy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
