Selling Supervisor, Waikiki

Hermes • Honolulu, HI

1d • Onsite

About The Position

The Hermès Waikiki Boutique is seeking a Selling Supervisor to join their team. This position reports to the Managing Director and will collaborate with sales and support teams to enhance the client experience in a fast-paced, luxury environment. The primary responsibilities include achieving sales and customer service objectives while adhering to operational asset protection standards.

Requirements

• 2+ years of experience in sales.
• Experience in a luxury environment preferred.
• Strong relationship development skills.
• Impeccable communication skills.
• Even-tempered with the ability to continuously multi-task.
• Self-starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate the needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Achieve monthly and annual individual sales goals and contribute to the boutique's collective sales target.
• Organize and prioritize the selling floor to support sales efforts and the overall client experience.
• Ensure all necessary items (bags, boxes, note cards, ribbon, stationary, etc.) are consistently stocked.
• Maintain the selling floor to meet standards, including straightening, filling in, and replenishing new receipts according to VM guidelines, tagging, and ticketing.
• Provide assistance with inventory preparation as needed.
• Process and ensure the accuracy of all POS transactions, including receipts, CRM files, and administrative support for after-sales service.
• Partner with management on POS decisions and communicate any discrepancies.
• Maintain the cleanliness and organization of the workstation.
• Comply with all asset protection procedures, including employee sign-in sheets and bag checks.
• Practice appropriate AP techniques and follow all guidelines for key control and merchandise security.
• Adhere to physical EAS tagging guidelines and ensure all products are properly ticketed.
• Properly prepare for physical inventory and participate in cycle counts.
• Consistently provide high levels of service to clients, including prompt greetings, offering assistance, answering questions, and assisting with wrapping and packaging at the POS.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount
• EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed