Selling Supervisor, Boca Raton - Marni

OTB Spa • Boca Raton, FL

1d • $22 - $23 • Onsite

About The Position

The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures. The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values. The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager. In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Requirements

• 2+ years experience in a client-driven environment in lead sales or supervisory role.
• Leadership skills.
• Excellent customer services skills.
• Ability to work in a fast-paced environment.
• Highly organized with exceptional time-management skills.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.
• Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Nice To Haves

• 4 year degree and/or equivalent combination of work and experience.
• 3+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.

Responsibilities

• Assists the management team in their effort to meet store sales and target goals.
• Maximizes profitability through optimization and controlling of expenses.
• Reaches the achievement of Key Performance Indicators.
• Provides courteous and precise customer satisfaction.
• Follows up with clients through telephone calls, letters, cards and special announcements.
• Keeps a book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).
• Aligns with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Takes full advantage of all contacts with customers in the Store and promotes both the Brand and Product.
• Collaborates with other colleagues to achieve business objectives.
• Constantly keeps up-to-date regarding fashion trends and monitors competition.
• Knows customers' needs, both expressed and less obvious.
• Demonstrates, recommends, and styles the products available; promotes wardrobing.
• Schedules client appointments and pulls merchandise for clients in advance of appointments.
• Ensures customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.
• Assists the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service program.
• Assists the management team as needed with maintaining high-training standards.
• Reports to management team the strengths and areas of development for store personnel.
• Suggests to the management team appropriate action to promote and encourage the Supervisor’s own professional development by using tools and best practices.
• Assists the management team in promoting a positive, professional and sales-oriented environment and promoting a culture open to internal feedback.
• Assists the management team as needed in assigning work load appropriately and effectively among store employees.
• Assists management team as needed in regular store meetings.
• Organizes and leads store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects.
• Assists with monitoring store merchandise standards and needs through appropriate reports and store team feedback.
• Assists the management team by communicating product needs and quality issues to Store Manager.
• Assists with ensuring that visual merchandising guidelines (criteria and quantities) are implemented effectively and all product presentation is maintained according to brand standards and guidelines.
• Ensures constant updates are executed.
• Assists with providing daily training to store employees.
• Assists with slow-seller management by identifying commercial store needs and communicating it to the management team.
• Provides appropriate feedback to management team.
• Minimizes stock loss by implementing and executing all control Policies and Procedures.
• Assists management team in holding store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures.
• Assists the management team with organizing and carrying out an accurate stock take by implementing the Stock Take Procedure.
• Informs store personnel about local health and safety laws.
• Keeps store personnel informed about the terms and conditions of employment with respect to work-time regulations and equal opportunity law.
• Maintains safe working conditions for employees and customers.
• Follows all company policies.
• Adheres to all State and Federal Laws.

Benefits

• The fashion industry’s fashion brand
• Intercultural environment made of love and passion, talents and out of the box thinkers.
• Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree