Selling Lead - Full Time

Belk•Athens, TN

7d•Onsite

About The Position

At Belk, we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Requirements

Experience in retail preferred
Knowledge of retail or customer service management
Excellent communication skills
Ability to use computer keyboard, standard telephone and other related business equipment
Must be able to lift up to 40 lbs.
Ability to push/pull receiving equipment weighing up to 500 lbs. (e.g., rolling flats, z-racks, pallet jacks)
Ability to stand for long periods of time
Ability to twist, bend and stoop to retrieve and place items
Ability to work at a safe and steady pace

Nice To Haves

High School Diploma or GED equivalent
Experience in retail

Responsibilities

Drive sales and ensure a consistent customer experience.
Maintain presentation and safety standards.
Resolve customer concerns.
Partner with management to ensure the team cares for customers.
Be friendly and role model behavior on the sales floor.
Prioritize selling and servicing customers, being comfortable interrupting any task to assist a customer.
Build connections with customers through suggestive selling.
Utilize technology to provide a seamless Omni shopping experience.
Meet or exceed solicitation goals for the Belk Credit Rewards program.
Train associates on store assortment and inventory available through Omni resources/belk.com.
Resolve customer service issues quickly and efficiently.
Support Store Management with coordination of daily store operations, including merchandising new product to the floor.
Work proactively with others to maintain visual and merchandising presentation standards.
Ensure timely floor setup, including signage, for promotional and seasonal business activity.
Role model adaptability to change.
Maintain a welcoming and friendly attitude toward associates and customers.
Role model best practices in selling behaviors, merchandising process, and pricing procedures.
Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations.
Open and close the store, including weekends.
Follow all Cash Office and Asset Protection procedures for opening and closing the store.
Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed consistently.
Model customer service behaviors and coach in the moment.
Drive customer service during assigned shifts by celebrating wins and communicating coaching needs to management.
Train new associates using Onboarding Guides and best practices.
Lead floor presentation adjustments in anticipation of new product.
Teach associates to present merchandise consistent with merchandising standards.
Lead floor replenishment and use discretion to tailor standards to store needs.