Selling and Support Captain, Columbia Mall - Full Time

Macy's • Columbia, SC

1d • Onsite

About The Position

As a Selling and Support Captain, you are an advocate for customers and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, promotional and Omni selling initiatives, and communicating expectations and priorities to colleagues under the supervision of a People Leader. Depending on the Captain assignment, work may include fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Ability to communicate effectively with customers and give colleagues clear direction.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model customer advocacy and provide colleagues with feedback to help make customer experiences outstanding.
• Resolve customer issues with customer-focused solutions and ensure a high level of service.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with ongoing feedback to improve the customer experience and store processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and order fulfillment.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED