Selling Advisor - By Appointment

Saks • San Francisco, FL

5d • Onsite

About The Position

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE: By Appointment Style Advisors are Saks Fifth Avenue sales Associates that have established deep relationships with clients and maximize sales opportunities by driving repeat business by appointment only with their clients. They consistently deliver memorable shopping experiences to all clients by planning their appointments to maximize results.

As The By Appointment Style Advisor, You Will:
Create a Welcoming Environment
Conduct client appointments at the Fifth Avenue Club exclusively
Provide in service appointments a minimum of once a month
Not exceeding an average of 20 hours weekly
Maintain an active volume of $500,000 or more yearly
Maintain a monthly touch base with Club manager to evaluate goals, learn new products and assess performance
Stay up to date on store layout, current merchandise assortment and able to direct Customers to the appropriate area
Ad hoc responsibilities as needed
Elevate Shopping Experience
Be able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, and how much time customer has, etc.
Thoroughly knowledgeable on all in-store services and proactively offers the appropriate service to a customer to further personalize and enhance their shopping experience
Problem Solve
Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment
Be able to understand a customer's concerns and quickly determine solutions with limited supervision

Requirements

• Existing 1 million dollars+ Fifth Avenue Consultant that can no longer maintain a full-time schedule.
• Hold a client book that can maintain a minimum of one-in-person appointment per month.
• Able to facilitate appointments and maintain business independently.
• Knowledgeable of store layout, current merchandise assortment and able to direct Customers to the appropriate area.
• Established, highly productive Style Advisor with base of high-value clients interested in shopping by appointment.
• Demonstrated consistent sales performance with results in achieving and exceeding established sales goals.
• Effective interpersonal, verbal and communication skills.
• Ability to work effectively using available technology such as electronic register and clientele systems, computers, social media, etc.
• Demonstrates commitment and follow-through, attention to detail, initiative, and exemplary customer service.
• Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.
• Motivated with an ability to set and achieve sales goal.
• Experienced with technology and has experience selling to clients using digital tools.
• Styling, fashion, and fashion retail experience.
• Commission sales experience.
• High School Diploma / equivalency required.
• A flexible work schedule.

Nice To Haves

• Existing 1 million dollars+ Fifth Avenue Consultant that can no longer maintain a full-time schedule.
• Hold a client book that can maintain a minimum of one-in-person appointment per month.

Responsibilities

• Drive repeat business by appointment only with clients.
• Deliver memorable shopping experiences to all clients by planning appointments to maximize results.
• Maximize every appointment with a client to address their fashion needs and those of the client's network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement.
• Diagnose client spending and identify opportunities to increase engagement and wallet share.
• Model all Saks Fifth Avenue Service Principles to both the internal and external customer.
• Focus all efforts on providing an exceptional experience to drive loyalty.
• Educate clients on store services to ensure they are able to enjoy all Saks has to offer.
• Exceed the customer’s expectations in addressing their needs and always put the customer first when resolving issues.
• Build personal brand as a fashion authority through proactive marketing and outreach.
• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Use clienteling tools to stay connected with the client and make targeted recommends based on shopping history and preferences.
• Use technology to deliver 24/7 service.
• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.
• Conduct client appointments at the Fifth Avenue Club exclusively.
• Provide in service appointments a minimum of once a month.
• Maintain an active volume of $500,000 or more yearly.
• Maintain a monthly touch base with Club manager to evaluate goals, learn new products and assess performance.
• Stay up to date on store layout, current merchandise assortment and able to direct Customers to the appropriate area.
• Assess customer needs in terms of: special occasion, vendors/product of interest, and how much time customer has, etc.
• Proactively offer appropriate in-store services to further personalize and enhance the customer's shopping experience.
• Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
• Understand a customer's concerns and quickly determine solutions with limited supervision.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED