Full Time Self Storage Relief Manager

Universal Storage Group•Charlotte, NC

5d•Onsite

About The Position

Put your life experience to work for us at American Store & Lock! Universal Storage Group manages American Store & Lock and is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits including, and the opportunity for career growth. The chosen American Store & Lock Relief Manager will attend our four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting. Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more!

Requirements

Valid Driver’s License
Successfully Complete Background Check
Successfully Complete Drug Screen
Attitude and Aptitude Testing

Responsibilities

Greeting everyone at your facility with a smile and a handshake
Helping your customers determine the best size unit before each rental
Completing all paperwork correctly for each rental
Completing scheduled facility Walk Thru and Lock checks
Posting all payments made the day of receipt
Tracking and following up on past due accounts
Record keeping of all customer records; including but not limited to, payments and notes
Making DAILY bank deposits and posting receipts as instructed
Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
Maintaining merchandise for customer purchase
Cleaning vacant units to rentable condition.
Ensuring grounds, office, and bathrooms are clean and presentable at all times
Preparing auction units according to procedure and lien laws as needed
Assist customers with U-Haul; rentals, cleaning, returning equipment